When you install this program, it enables our support team to establish unattended remote session to your device. After the session ends, the software will remain active in the background, allowing us to assist you more efficiently in the future.

Confidentiality and user privacy are our top priorities, therefore rest assured, we will never connect to your device without your prior authorisation. Additionally, we do not collect or store any personally identifiable information. The only data gathered is essential system metadata, such as system temperature, processor utilisation, RAM usage, and available disk space. This information helps us proactively identify and address potential issues to ensure optimal performance of your system.

If you prefer not to share this data, you can uninstall the software at any time. Please be aware that you may need to install it again in order to receive remote assistance from our support team in the future.

If you have any questions or concerns, please don’t hesitate to reach out to us!